Can I buy multiple products in single order?

Sure you can! Just add all the products you with to buy onto your shopping bag and then click the “PLACE ORDER” button. This way you can save on any additional shipping and┬áCOD┬áchargest

How do I create an account or sign-in to my existing account?

When you launch the app or website for the first time, you will be greeted by the account creation screen. There are three options:

1) Create an account using your email and phone number

In case you have not signed-up or signed-in, you are still free to browse the app or website. However, to complete certain actions such as purchase, review or rate products, ask queries and more, you will need to sign-up/sign-in. Visit the navigation bar and click the ‘Sign-in/Sign-up’ option whenever you wish to create your account or sign-in to an existing one.

What information do I need to provide to create an account?

The mandatory details required to create a new account include your name, a valid email address, and a valid mobile number.

What are the accepted modes of payment?

You can pay for your order using the following modes of payment:

a. Cash on Delivery
b. Credit and Debit Cards
c. Netbanking
d. UPI’s
e. Wallets like Paytm, AmazonPay, etc.
f. Pay Later

Can I get addresses and contact details of Reform Herbal stores on the website and app?

Yes, you can view the addresses and contact details of all Health & Glow stores across cities on our website and app. If you require more information about any particular store, please reach out to our customer care.

Does Reform Herbal deliver to my area? How long will the delivery take?

We deliver to all major pin codes across cities in India! You can confirm if we deliver to your area by entering your pin code on any product page. We deliver orders within the timeframe specified for a given pin code. Delivery timelines are measured in working days which exclude Sundays and public holidays. In case of delays, we will ensure that you are duly informed.

Is Cash On Delivery available?

We provide COD facility to almost all locations that we service currently. We do not charge a separate convenience fee for COD facility. For all orders worth Rs 5000 or above COD is not available.

Will I get my products damage-free?

All products undergo rigorous checks before they leave our warehouses. We take pride in the quality of our packaging. All products are packed using high quality material to ensure you receive them damage-free.

What should I do if my issue is not resolved by the customer care team in the mentioned time period?

If you do not receive a resolution for your queries in the specified time, you can reach out to grievance@reformherbal.com

Is it necessary to sign-up to shop on the Health & Glow app or website?

Yes, but you need to do this only once on either our app or website. This helps us ensure we deliver orders to verified customers only. Also, once you sign in with your registered account, you will be able to create a personalised profile, rate or review products, ask questions about them, view your past orders and create a wish list of your favourite products. The checkout process becomes easier and faster as we store your delivery information saving you the task of entering your address every time you make a purchase.